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sorry
sorry
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Spending a penny
Spending a penny
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Stop faffing about
Stop faffing about
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Students across the country received their A-level results this morning.
Students across the country received their A-level results this morning.
- Public domaingeneral-american
Students Learn AI to Prepare for Hospitality Careers
Artificial Intelligence, or AI, is making its way into many parts of our lives. It can choose a coffee blend, or clothing and even check fields of tulips for sick flowers.
- Public domaingeneral-american
Students Learn AI to Prepare for Hospitality Careers
So it makes sense that AI is being used in the study of hospitality, says University of Florida professor Rachel J.C. Fu.
- Public domaingeneral-american
Students Learn AI to Prepare for Hospitality Careers
Hospitality is a term to describe businesses like hotels, restaurants, tourism and event planning.
- Public domaingeneral-american
Students Learn AI to Prepare for Hospitality Careers
Fu said some of the newest tools permit students to practice real-life situations they might find while working at a hotel, a restaurant or an event.
- Public domaingeneral-american
Students Learn AI to Prepare for Hospitality Careers
And Chris Anderson, a business professor at Cornell University, says AI tools are already helping hotels with marketing and dealing with customers
- Public domaingeneral-american
Students Learn AI to Prepare for Hospitality Careers
Fu says business students should be familiar with AI programming tools if they want a career in hotel or restaurant management
- Public domaingeneral-american
Students Learn AI to Prepare for Hospitality Careers
Fu told VOA you can already see AI and robots being used in the hospitality business “quite a lot.”
- Public domaingeneral-american
Students Learn AI to Prepare for Hospitality Careers
For example, airlines use AI to deal with customer service and airports use AI to manage cleaning work. AI can also be used to help sales.
- Public domaingeneral-american
Students Learn AI to Prepare for Hospitality Careers
Fu said a robot followed her during a 2015 visit to a museum in her hometown in Taiwan. At the end of her visit, the robot told her about things that she could purchase at the gif…
- Public domaingeneral-american
Students Learn AI to Prepare for Hospitality Careers
It also told her about other parts of the museum she might like to visit. The use of robots increased during the COVID-19 pandemic.
- Public domaingeneral-american
Students Learn AI to Prepare for Hospitality Careers
They can do jobs that people who are worried about getting sick do not want. One example, Fu noted, is that robots are starting to be used to deliver food from hotel kitchens to p…
- Public domaingeneral-american
Students Learn AI to Prepare for Hospitality Careers
“All you need to do is use your iPhone to scan and pick up your food,” she said.
- Public domaingeneral-american
Students Learn AI to Prepare for Hospitality Careers
He centers his work on helping hospitality businesses such as hotels and rental car companies choose the right prices for their rooms and cars.
- Public domaingeneral-american
Students Learn AI to Prepare for Hospitality Careers
He said most hotels already permit guests to use an app to check-in and enter their rooms.
- Public domaingeneral-american
Students Learn AI to Prepare for Hospitality Careers
Although the technology seems complex, Anderson said the most important skill for a student is “a desire to learn.”
- Public domaingeneral-american
Students Learn AI to Prepare for Hospitality Careers
In an email to VOA Learning English, he added, “People in these roles need to be flexible take on new projects and learn new
- Public domaingeneral-american
Students Learn AI to Prepare for Hospitality Careers
“Digital marketing, distribution and revenue management are very data and technology rich,” he said.
- Public domaingeneral-american
Students Learn AI to Prepare for Hospitality Careers
And large hospitality businesses need those skills.
- Public domaingeneral-american
Students Learn AI to Prepare for Hospitality Careers
Fu added that when it comes to making hiring decisions, if a manager is considering two qualified candidates, but one has experience with AI, “that person will
- Public domaingeneral-american
Students Learn AI to Prepare for Hospitality Careers
be really valuable to the company.” "Human beings can only be replaced by another human being when that person knows how to utilize AI."
- Public domaingeneral-american
Students Learn AI to Prepare for Hospitality Careers
Fu said one of the most important jobs in hospitality is called “front of the house.”
Source badges: Public domain · Creator video · Digital presenter · Reference recording. Literary passages are public domain. Studio notes are not spoken in the audio.