Refund Policy
Last updated 2 September 2026
14 days, no questions
If MyAccentApp isn’t for you, email us within 14 days of a charge and we’ll refund it in full. You don’t need to give a reason. Refunds go back to the card you paid with and usually appear within 5–10 business days.
Charged but still on the Free plan?
That’s a bug, not a policy. Open your account page and press Restore my access— it re-checks your payment and unlocks Premium straight away. If that doesn’t work, email us and we’ll fix it by hand and refund you for the trouble.
Cancelling
Cancel any time from your account page. You keep Premium until the end of the period you’ve paid for, and we won’t charge you again. We don’t automatically refund partly-used periods after the 14 days, but if something went wrong, ask us — we’d rather sort it out than keep the money.
Unrecognised charge?
Charges from MyAccentApp appear on card statements as MYACCENTAPP. If you see something you don’t recognise, email us before contacting your bank — we’ll identify it and refund it immediately if it shouldn’t be there.